It has become a challenge to find reliable floor coating suppliers in Singapore as the industry is not exempted from scammers on the internet. So, if you need to have one for a construction project, then you should look out for these qualities that a good supplier should embody!
1. Responsive customer service
A company’s customer representative will be your first contact and connection to a company. It is said that you could already know the type of service you will get when you have encountered their customer service so it is good that you observe how their representatives treat you.
2. Accountable for their mistakes
It takes a lot of professionalism to own up to a mistake, and a good provider of Novoplan 21 or grout colours should practice this. An accountable supplier would come up with a solution to make up for the mistake on their end and make sure that you are satisfied with it.
3. Transparency
Hand in hand with accountability is transparency! With this, you would know that you are working with an honest company that did not accept you for your money but give you a satisfactory service in return. A good one would give you a breakdown of the expenses so as to prove that they did not charge you with hidden fees.
4. Certified and knowledgeable in the industry
One way to make sure that you are not falling victim to an online scammer is to make sure that they have the proper certifications to be a supplier in Singapore. Also, they should be able to give you factual and informative answers to your enquiries because that is what a certified supplier would do!
5. Client-centred
Last but not least, a good floor coating supplier in Singapore would always put you first! They would fulfil your requests the best that they can so as to give you what you need to finish your project on time.
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